Airtel 5G Unlimited Data not Working? – How to troubleshoot!

Both Reliance Jio and Airtel has launched Welcome offers to provide free unlimited trial access of 5G Internet.

But there are some subscribers who reported issues with Airtel unlimited 5G data not working as expected.

If you’re facing similar problems, don’t worry! In this comprehensive troubleshooting guide, we’ll explore the possible reasons behind this issue and provide you with practical solutions to get your Airtel 5G unlimited data up and running smoothly.

Understanding Airtel 5G Unlimited Data Offer

Airtel 5G Unlimited Data not Working

Before we dive into troubleshooting, let’s first understand what Airtel’s 5G unlimited data offer entails.

Here are few key points about this offer –

  • Airtel unlimited 5G data offer is an introductory promotion that allows customers on eligible plans with 5G-enabled devices to enjoy unlimited 5G data.
  • To claim this offer, customers need to have latched onto the Airtel 5G Plus network and recharge with eligible plans starting from Rs239.
  • It’s important to note that prepaid packs Rs455 and Rs1799 are not eligible for the unlimited 5G data benefits.
  • This plan also has limitation for example Airtel’s has set a cap for using 300 GB 5G data for each 30 days. It means if used 300 GB data within 30 days you won’t be able to access any free data until this cap does reset.

How to Airtel 5G Unlimited Data Issues

If you’re facing issues with Airtel’s unlimited 5G data not working as expected, follow these troubleshooting steps to resolve the problem:

Ensure 5G Unlimted has activated on your Number

There is no need to follow any separate process to activate Free 5G on your Airtel number as long as you recharge with the pack which offers Free Unlimted 5G.

There are many recharge plan which include this as additional benefit, but its isn’t available with all recharge packs.

You can find more details, on the details section during inititing recharge with My Airtel app.

You can also find more information on the official Airtel website –

Use a compatible 5G device

Make sure you have a 5G-enabled device that is compatible with Airtel’s 5G network.

Older devices may not support 5G connectivity, so consider upgrading to a newer device if necessary.

Check Device Settings

The first step is to ensure that your device is set to use 5G connectivity. Go to your device settings, navigate to the network or cellular settings, and select 5G as the preferred network type.

Sometimes, devices may default to lower network generations, so manually selecting 5G can help resolve the issue.

Verify The Network Coverage

Confirm that you are in an area with Airtel 5G coverage. Even if you have a 5G-enabled device, there might be areas where 5G is not available.

Check Airtel’s coverage maps or contact their customer support to verify the availability of 5G in your location.

Check the limits of Offer

Even tho Airtel promote it as “Unlimited 5G Acess” its not trully unlimited.

Yes, Even tho its come as shock unlike Jio’s unlimited 5G offer, Airtel actually set a limit of 300GB data for each 30 days.

It means that if you have used 300 GB of free 5G data, you won’t be able to acess it any more, if you access more data then that, data will start deducting from the plan you have.

Reboot Your mobile Device

Sometimes, simply restarting your device can resolve connectivity issues.

Reboot your phone and check if the issue persists.

This will refresh the network settings and may help establish a stable connection to Airtel’s 5G network.

Update the APN Settings

Ensure that your Access Point Name (APN) settings are configured correctly.

APN settings determine how your device connects to the internet and can impact data connectivity.

Check Airtel’s website or contact their customer support for the correct APN settings for 5G connectivity.

Check Plan Details

Review the details of the recharge you made.

Confirm that it is specifically for 5G data and that there are no limitations or restrictions mentioned.

If you’re unsure about the plan details, contact Airtel’s customer support for clarification.

Common Questions and Concerns

Why did my data get exhausted even though I have Airtel 5G, which is supposed to be unlimited?

If you’re experiencing data exhaustion even with an Airtel 5G unlimited plan, there could be several reasons for this. Firstly, ensure that you have properly activated the unlimited 5G data offer. If the offer is active and you’re still facing data exhaustion, it’s possible that there are fair usage policy restrictions in place. Airtel’s fair usage policy may set certain data limits for unlimited plans to prevent abuse and ensure fair network usage for all customers.

Does Airtel provide unlimited data to 5G users?

Yes, Airtel does provide data to 5G users, its free but not actually truelly unlimited. It’s important to note that unlimited data plans may have fair usage policies in place, which impose certain limits on data usage to maintain network quality and prevent abuse.

What if my Airtel 5G unlimited data is suspended?

If your Airtel 5G unlimited data is suspended, it’s advisable to contact Airtel’s customer support for assistance. They can provide specific information about the reason for the suspension and guide you on the necessary steps to restore your unlimited data benefits.


Experiencing problems with Airtel unlimited 5G internet not working can be irritating, but with the proper troubleshooting procedures, you can address these issues and reap the benefits of Airtel’s 5G network. Checking device settings, verifying network coverage, and contacting Airtel’s customer care will get you on your road to a smooth 5G experience.

To take advantage of Airtel’s unlimited 5G internet offer, keep track of your data usage and remain up to date on any fair usage restrictions. Enjoy the benefits of 5G and stay connected with Airtel!

Rudra is an author and popular YouTuber whose content expertly blends his passions for technology, personal finance, and the exciting world of video games.