Telstra App not working? – Here’s Why and How to Fix!

If you’re a Telstra customer like me, the My Telstra app is likely a lifeline. It lets you view your usage, manage bills, top up data, and access support in a pinch. But what happens when the Telstra app not working and leaves you feeling flustered?

Fret not! This article will delve into the reasons behind such tech failures and provide a road map towards getting your app up and running once more. Let’s get to the bottom of this!

In a Nutshell

  • The Telstra app may not work due to network issues on your device.
  • Your phone’s system might need an update that conflicts with the app.
  • The app itself may have technical glitches or require an update.
  • Check for server-side problems with Telstra’s services.
  • Problems with your Telstra account could be the culprit.
  • Caches and outdated data stored within the app may cause problems.
  • Restrictions due to location or device-specific issues can be the cause.

Why Telstra App Not Working?

How to Fix Telstra App Not Working

There are a plethora of reasons why your Telstra app might decide to have a bad day. Here’s a detailed look at some of the most common ones:

  • Network Hiccups: Sometimes, the underlying issue is simply a weak internet connection. Make sure your Wi-Fi or mobile data is working reliably. A speed test should help you check this in a jiffy.
  • App Glitches: Sometimes, the Telstra app itself might crash or have internal bugs. In such cases, updates by Telstra can usually patch up the issue.
  • Telstra Server Downtime: Occasionally, issues might arise from Telstra’s side. Their servers might go down for maintenance or experience sudden outages, temporarily disrupting services.
  • Account Problems: Unpaid bills, suspended services, or incorrect login credentials can all prevent the Telstra app from working as intended.
  • Cached Confusion: Cache and app data that have piled up over time can corrupt functionality.
  • Device or Location Factors: Device compatibility or even locations outside of Australia can, in some instances, restrict the app’s use.

How to Fix Telstra App Not Working

Here’s a comprehensive set of solutions to revive your Telstra app:

  • Check Your Connection: Start troubleshooting by ensuring you’ve got a good internet connection. Toggle airplane mode on and off to restart network connections. If Wi-Fi is the problem, try switching to mobile data or find a better Wi-Fi network.
  • Update Your Device: Go to your phone’s settings and check if there’s an available system update. Installing it might harmonize your device and the app.
  • Update the Telstra App: Visit the App Store or Google Play Store and see if there’s a newer version of the My Telstra app. These updates usually iron out any bugs.
  • Check Telstra’s Status: Websites like Downdetector or online forums can tell you if other people are experiencing issues, pointing to a problem on Telstra’s end.
  • Restart Your Device: The classic “turn it off and on again” solution is surprisingly effective with most tech issues!
  • Clear Cache and Data: Go to your app settings, find the My Telstra app, and clear both its cache and data. Be prepared to sign in again afterward.
  • Reinstall the App: It might be worth going for a nuclear option—delete the app entirely and reinstall it from the app store.


How do I check for Telstra outages?

Resources like Downdetector or forums on Telstra’s website help find outage information.

Can I use the My Telstra app without an internet connection?

Sadly, no. Most features require a stable network connection.

Why can’t I log in to My Telstra?

Double-check account details or contact Telstra for account troubles.Is the My Telstra app down? Check for outages as mentioned above.

Can I pay my Telstra bill without the app?

Absolutely! Telstra’s website, their phone line, or other payment methods exist.

How to fix Telstra login problem?

Ensure you’re entering the correct login credentials and try resetting your password if needed. If the issue persists, contact Telstra support for assistance.

What to do if Telstra app keeps crashing?

Try updating the app to the latest version, clearing its cache and data, or restarting your device. If the problem persists, reinstall the app or contact Telstra support.

How to troubleshoot Telstra app not loading?

Check your internet connection, update the app, clear cache and data, or reinstall the app to resolve loading issues. Contact Telstra support if the problem persists.


In conclusion, having problems with the Telstra app not working can be annoying, but you can fix them successfully if you follow the correct troubleshooting procedures.

You can restore the Telstra app’s functionality by following the instructions in this article, regardless of whether the problem is related to compatibility, network, or app flaws.

Rudra is an author and popular YouTuber whose content expertly blends his passions for technology, personal finance, and the exciting world of video games.